TERMS AND CONDITIONS
CHANGES BY US
Sometimes it may be necessary at short notice to make changes to an itinerary or hotel etc. If a hotel change is involved we will endeavour to offer you a similar standard hotel and keep you informed of any changes. Occasionally we may have to alter timings, routes, itineraries or hotels; if this is necessary then inconvenience will be kept to a minimum.
CANCELLATION BY US
In some cases, if the number of passengers booked on a tour is below the required minimum, we have no option but to cancel the tour. In this instance, we will notify you at least 14 days before the departure date, or, if the tour is cancelled due to unforeseeable circumstances beyond our control, we will notify you as soon as possible. We will offer a full refund or the option to transfer to another tour. Compensation is not payable in the event of us cancelling a tour where the number of people booked on the tour does not reach the required minimum or for unforeseeable circumstances out with our control, the consequences of which could not have been avoided even if all due care had been exercised by us.
CANCELLATION BY YOU
If you cancel your holiday, the following charges apply:
CANCELLATION CHARGES (WHEN NO CANCELLATION COVER HAS BEEN PURCHASED)
|IF YOU CANCEL
|More than 30 days before departure
|29 - 8 days before departure
||50% of total holiday price
|7 days or less before departure
||100% of total holiday price
Avoid cancellation charges by purchasing cancellation cover. There are no excluded medical conditions and this cover is ideal for guarding against unforeseen circumstances such as illness, hospital appointments etc. Cancellation cover is available on all Blackpool Breaks holidays (£7 per person) and selected Breaks2Go holidays (£10 per person). Please note: deposits are non-refundable, therefore the first £30 (or deposit) on any booking is retained in the event of cancellation by you, with or without cover. Children are covered free of charge when adults purchase cover.
All baggage and personal belongings are carried at owner's risk and Breaks2Go will not accept any responsibility for loss or damage except where such a loss or damage is caused by proven negligence of the company's employees. Due to health and safety of our drivers, you must keep to one medium sized suitcase per person, maximum weight 18kg (40lb).
In order to ensure the safety and comfort of all passengers on our holidays, you are subject to the following requirements:
You may not play a radio, cassette or CD player on the coach.
You are responsible for ensuring you are at the correct departure point at the correct time and we cannot be held liable for any loss or expense suffered by clients because of their late arrival at any departure point.
You must ensure that you have a valid passport for European holidays and we cannot be liable for any loss or expense incurred if you do not.
You must have valid photographic identification (passport, driving licence or bus pass) in order to travel on any Fred. Olsen cruise.
It is essential that your luggage has the Breaks2Go label affixed.
It is a condition of travel that if there is any item of luggage above the maximum weight limit, we must be notified in writing.
Wheelchairs and scooters - we regret that due to space limitations, we can only accommodate either two wheelchairs or one lightweight (15kg) folding mobility scooter on each tour. You must notify us at the time of booking if you wish to bring a wheelchair or scooter.
Smoking (including the use of e-cigarettes) is not allowed at any time on the coach. There will be frequent stops to ensure that smokers are not overly inconvenienced. Please advise at the time of booking if you require a smoking room as some hotels still have smoking rooms available.
When you book with us you accept responsibility for any loss or damage caused by any member of your party. Full payment for any loss or damage must be paid to the coach driver or accommodation provider. In the event of any client behaving in a manner which, in our reasonable opinion, is likely to cause offence, damage, danger or distress to others, we reserve the right to terminate that person’s holiday arrangements and will not be liable for any refund, compensation or any other costs incurred.
It is important that, if you are unhappy with any aspect of your holiday, you raise the matter at the time with the coach driver or accommodation provider. If they are unable to resolve the problem to your satisfaction, you must contact this office immediately. If you fail to do this, thereby failing to give us an opportunity to rectify the matter at the time, we cannot accept any responsibility retrospectively. If the matter cannot be resolved, it is a condition that you write to us with details of your complaint so that we can commence an investigation. You must send this report to us in writing within 14 days of returning home.
OUR LIABILITY TO YOU
We take care to ensure that your holiday will be as enjoyable and safe as possible. If anything goes wrong with your holiday that is directly our fault then we will accept responsibility to compensate you. We also take responsibility to compensate you if it is the fault of our staff or anyone else providing the holiday to you, and this may include the hotel owner and ferry operator. However, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked, or where any problems you suffer did not result from any breach of contract or other fault on our part or our suppliers', or where any losses, expenses, costs or any other problems relate to any business not connected to ourselves.
Although we endeavour to pass any reasonable requests on to the relevant supplier, we cannot promise that any requests will be honoured. We will not always be able to tell you before you leave if we cannot meet your special request.
For all European holidays you will require a valid British passport. We cannot be held responsible if passengers are not in possession of the correct travel documents and no refund will be given to anyone unable to complete their holiday for this reason. The E111 has been changed to the EHIC European Health Insurance Card; please make sure you are in possession of one when travelling abroad. Please note, on European tours, dinner is normally a 3-course set menu, tea & coffee is not normally provided. Buffet breakfasts may be hot or cold or both. Continental breakfast is usually croissants, breads, tea and/or coffee. There are normally no tea/coffee making facilities in the bedrooms unless otherwise stated. For all European holidays passengers must have adequate insurance and full details must be given to us prior to the departure date.
All brochure prices are quoted in pounds sterling. Hotel prices are based on two people sharing accommodation. We reserve the right to make changes & correct errors in advertised prices at any time before your holiday is confirmed. We reserve the right to increase the cost of your holiday by way of a surcharge if transportation costs, i.e. fuel duties, ferry costs or port taxes increase or as a result of currency fluctuations. We will always bear the first 2% of any increase.
Except where otherwise stated we regret that we cannot accept any liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of our services could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
PASSENGERS WITH HEALTH CONSIDERATIONS
Please note: our holidays may not be suitable for people with certain disabilities, dietary requirements or medical conditions. If you have a disability, coaches can be difficult to get on and off, and some of our hotels do not offer ground or lower floor accommodation or lifts and easy access. Should any of your party suffer from any disability or medical condition which may affect their or any other passengers' holiday, you must provide full written details at the time of booking, including any specific requirements that the person has. At the time of booking you must confirm that all assistance the disabled person requires will be provided by you. In view of the nature of the holidays we regret that we must reserve the right to decline any bookings whenever we feel unable to accommodate the needs of the client where, in our opinion, the medical condition or disability of the client is likely to have a significant effect on other clients taking the same holiday.
PROTECTING YOUR MONEY
Travel Treats Limited (trading as Blackpool Breaks & Breaks2Go) are protected by ABTOT. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Travel Treats Limited, ABTOT number 5379, and in the event of their insolvency, protection is provided for the following:
- 1. Non-flight packages and
- 2. Flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EEA are only protected by ABTOT when purchased directly with Travel Treats Limited.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: